Why do you not ship to the EU?I do, but only via my Etsy shop that you can find here. Unfortunately due to the recent changes with exporting into the EU, I'm not able to do so via my own website. Etsy will sort out the taxes and paperwork for me, so is therefore the only option for me at the moment! I don't keep my Etsy shop as well stocked as my website, so please just drop me an email on email@example.com or send me a message on Etsy if what you're looking for isn't listed at the moment!
How do I contact you?
Easy! Just drop me an email on firstname.lastname@example.org
You're always welcome to message me on Instagram as well, but please be aware that I may not be able to get back to you straight away if it's a business question, so please don't feel bad if I leave you on read for a few hours!
The yarn/colour combo I want is not in stock, when will it be?
Don't worry - drop me an email on email@example.com and I'm sure we can arrange something! I'm a small business so unfortunately I'm not able to keep all combos in stock, even though I really want to!
How long until I get my order?
For in stock items I aim to post it out within 2-5 business days, pre orders on the other hand can take 2-4 weeks depending on my workload and whether I have your requested base in stock!
For the UK I automatically ship 2nd class, which should take 2-3 business days to arrive.
For Europe delivery should take 3-5 business days, and Rest of World 6-7 business days.
Please note that this is all subject to change, as we all know by now that it can take significantly longer for mail to pass through the system!
Do you smoke/have pets?
I don't smoke, but I do have two cats! All the yarn is locked up far away from them, but obviously if you are severely allergic I can't guarantee my yarn to be completely fur free!